When will my order ship?
Most orders ship the next business day after payment is verified. Orders placed on weekends, holidays, or during high-volume periods may require additional processing time.
What shipping carrier do you use?
Kapascope usually ships through FedEx. Standard shipping is typically FedEx Ground, and additional shipping options, including expedited shipping, may be available at checkout.
How do I receive tracking information?
FedEx tracking information is emailed automatically to the email address associated with your order once the shipment is created or accepted by FedEx.
Do you offer free shipping?
Yes. Kapascope offers free shipping on qualifying orders above the amount displayed on our website. If your order qualifies, the free shipping option will appear during checkout.
Is adult signature required?
Yes. Adult signature may be required, especially for high-value products, sealed wax, graded cards, autographs, memorabilia cards, and collectible trading card items.
Do you accept returns or refunds?
No. All sales are final. Kapascope does not accept returns, refunds, exchanges, or cancellations once an order is placed and processed.
Can I return an item if I change my mind?
No. There are absolutely no returns for any reason, including sealed wax, graded cards, raw cards, autographs, memorabilia cards, accessories, sale items, special releases, or collectible trading card products.
What happens after my order leaves your facility?
Once a product leaves our facility and is accepted by the shipping carrier, Kapascope is not responsible for carrier delays, damage, loss, theft, refused delivery, missed delivery, or tampering after delivery.
How do you protect high-value shipments?
Kapascope uses tamper-evident packaging and video records the sealing and preparation of orders before shipment. This helps document the condition of the package before it leaves our facility.
What happens if tamper-evident packaging is broken?
If tamper-evident packaging, seals, labels, or other security evidence is broken, removed, damaged, or altered, the customer may not be eligible to make a claim through Kapascope.
Do orders include insurance?
Each package includes standard carrier insurance. Customers who want higher insurance coverage must contact Kapascope before shipment at admin@kapascope.com with the order number and payment details.
How do you prevent fraud?
Kapascope uses advanced fraud prevention tools, order verification systems, payment screening, shipping controls, adult signature requirements, video documentation, and tamper-evident packaging procedures to protect customers and our business.
Do you guarantee authenticity?
Yes. Kapascope guarantees that every item we sell is authentic and not counterfeit. We carefully source sports cards, sealed wax, autographs, memorabilia cards, graded cards, and collectible trading card products from trusted suppliers and verified sources.
Are your items fake or counterfeit?
No. Kapascope does not sell fake or counterfeit products. Every item listed on our website is represented as authentic based on our sourcing, inspection, supplier relationships, and product verification process.
